Customer Success Leadership Study - ChurnZero

Vendor Sponsor

ChurnZero6senseSaaStrGongSuccess Venture Partners

Research Published

October 8, 2024

Teaser blog

https://churnzero.com/customer-success-leadership-study/

Link to research

https://churnzero.com/guides/2024-customer-success-leadership-study/

Description

Year 5 in trends in customer success organizations, staffing, reporting, investments, etc.

Comments

Jason Lemkin’s comments on CS reporting to sales are spot on. Failure mode.

Demographic or Methodology comments

Topic Tags

Customer Successgo-to-marketBusiness SaaSSoftware Engineering Leadership

Sample

Survey Contacts

Sample Size

1000

Data Source

Survey

Gate

Gated

Demographics

Sample Bias

SaaS companies

Created time

Oct 9, 2024 7:49 PM

Directory name

The Rightstack Research DB

Started in 2020, the Customer Success Leadership Study is the definitive report on the CS industry. 2024’s study captures the insights of more than 1,000 CS leaders around the world, with benchmarks for customer success budgets, team sizes, tech stack, AI usage, decision-making, renewal and expansion ownership, compensation, measurement, and collaboration. All responses are voluntary, and all data is self-reported by participants.

2024’s Customer Success Leadership Study is brought to you by ChurnZero, 6sense, Customer Success Meetup, Gong, SaaStr, and Success Venture Partners.